+93 792 999 762
Intern-Technical
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Post Date :2023-08-14 Close Date :2023-08-18| Job location: | Organization: | AfghaNet | |
|---|---|---|---|
| Nationality: | Afghan | Years of Experience: | 6-month |
| Category : | Intern-Technical | Contract Duration: | 12 Month |
| Employment Type: | Permanent | Gender: | Male |
| Salary: | as per company salary scale | Education: | Bachler degree in IT/BCS |
| Vacancy Number: | 0568 | Number of Available Positions: | 2 |
About AfghaNet:
AfghaNet is an internet service provider that delivers high speed, reliable internet service across all 34 provinces of Afghanistan. AfghaNet owns and operates a state-of-the-art data center with a direct fiber-optic connection on Afghanistan 's internet ring backbone. AfghaNet always strives to provide 100% uptime and no downtime by utilizing multiple redundant internet links, automated load balancing, and 24-hour monitoring. AfghaNet 's dedicated customer service center assigns a qualified account manager as a singular point of contact for you.
All AfghaNet equipment is delivered, installed and set up at no charge under our standard plans. All you pay is a flat fixed fee for unlimited usage. For offices, AfghaNet provides dedicated (1:1) internet connections. For residential hotspots, AfghaNet manages bandwidth to maximize speed and minimize latency. Our vision is to provide a consistently reliable internet connection across Afghanistan with unparalleled customer service while being socially responsible.
Job Summary :
Intern-Technical
Job Requirements :
Summary
Responsible for helpdesk and troubleshooting of end users remotely or visiting in person, 24/7 support in the helpdesk, providing support to home users, corporate users, and SME users.
Recording and reporting daily, weekly, monthly the raised issues to the helpdesk and reporting all inquiries of customers.
Duties
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Handling all messages and response on Facebook WhatsApp and other social medias.
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Monitoring the performance and capacity of network and systems through different NMS (PRTG, UNMS, MRTG, Cacti)
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Performing regular checks on network hardware and software
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Responding to network alerts and hardware malfunctions
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Diagnosing and troubleshooting network errors.
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Tracking and documenting network issues and compiling incident reports
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Responding to user requests and providing network training
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End to end support for all ISP clients and users remotely and in-person
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24/7 working shifts
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Working with Cisco, UBNT, Mikrotik, Huawei and ZTE routers, switches, wireless PTP devices, microwave links
Skills & Qualifications
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Fresh graduates from BCS (Bachelor of Computer Science)
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6 months experience in ISP is preferred
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Fluent in Dari, English & Pashto
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Basic knowledge of network & ISP
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Basic knowledge of Wireless, Fiber Optic and Microwave technologies
Submission Guideline :
Qualified candidates should submit their CV through our AHG portal linked with Jobs.af.
Note: Applicants who have applied for this position before are not eligible to apply again.
+93 792 999 762