+93 792 999 762
Intern
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Post Date :2026-10-28 Close Date :2026-11-02| Job location: | KABUL | Organization: | Zinzir |
|---|---|---|---|
| Nationality: | Afghan | Years of Experience: | Fresh Graduate |
| Category : | Intern | Contract Duration: | 3-Months |
| Employment Type: | Intership | Gender: | Male |
| Salary: | As Per Company Salary Scale | Education: | Bachelors Degree |
| Vacancy Number: | 0828 | Number of Available Positions: | 6 |
About Zinzir:
Established in 2018, Zinzir believes that its greatest contribution to Afghanistan is developing creative, socially responsive, and technically sound solutions to many challenges that Afghanistan faces. We strive to understand changes and challenges in the environment as they occur; we develop our solutions according to each unique situation and constantly evaluate our approach to see where we can improve. We fearlessly pursue excellence, working as individuals and teams with unparalleled integrity. We aim to help Afghanistan transform, integrate, and keep up with the constantly innovating world through building strong innovation grassroots and ecosystems.
Job Summary :
Intern
Job Requirements :
Purpose of the Position
The Customer Service Intern serves as a frontline point of contact between HesabPay and its customers. The Intern will answer questions, guide customers through approved processes, provide first-level technical and transaction support, register complaints, and coordinate with relevant internal teams when an issue requires escalation.
This is an entry-level position. The successful candidate is not expected to have previous work experience. Zinzir Ltd will provide role-specific orientation and training; however, the candidate must already possess the mandatory academic qualification, language fluency, basic technical ability, and professional conduct required for the role.
Key Responsibilities
1. Support daily operational and administrative activities across assigned functions.
2. Assist with government tariff collection coordination and account verification.
3. Coordinate with branches, agents, merchants, and other relevant stakeholders.
4. Respond promptly and professionally to customer inquiries through assigned communication channels.
5. Provide multilingual customer support in English, Pashto, and Dari.
6. Guide customers on approved HesabPay services, procedures, charges, transactions, and account requirements.
7. Assist customers with basic application, account-access, registration, profile, device, and connectivity issues.
8. Support inquiries related to pending, successful, failed, reversed, duplicated, delayed, or disputed transactions.
9. Register, document, categorize, and follow up on customer complaints and service requests.
10. Escalate technical, financial, compliance, fraud-related, and unresolved issues to the relevant internal teams.
11. Support data collection, database updates, verification, activity tracking, reporting, and record maintenance.
12. Maintain accurate customer-service records, databases, and case documentation.
13. Assist with partner coordination, project implementation, and internal communication.
14. Follow up on pending tasks, operational issues, assigned activities, and customer cases until resolution.
15. Assist with field visits, operational monitoring, report preparation, and other duties assigned by management.
Authority and Limitations:
1. The Intern may provide information, guidance, and first-level support only within approved procedures and assigned system permissions.
2. The Intern must not promise refunds, reversals, compensation, account changes, transaction outcomes, or completion dates unless specifically authorized.
3. The Intern must not access a customer account without a legitimate business purpose or share customer information with an unauthorized person.
4. The Intern must not bypass identity verification, security controls, compliance procedures, or escalation requirements, even when requested by a customer, colleague, or third party.
5. Any conflict of interest, suspected misconduct, security weakness, or attempted improper influence must be reported immediately through the approved channel.
Equal Opportunity and Accuracy of Information:
Selection will be based on the stated requirements and the candidate's demonstrated ability to perform the role. Applicants must provide complete and accurate information. Any material misrepresentation, forged document, or concealment of relevant information may result in disqualification or termination of employment, subject to applicable requirements and Zinzir Ltd procedures.
Minimum Requirements:
- At least a bachelor’s degree from a recognized university.
- Good computer skills, particularly in Microsoft Word and Excel.
- Fluency in Pashto, Dari, and English, both written and spoken.
- Strong communication, coordination, and organizational skills.
- Willingness to participate in field activities and travel when required.
- Strong attention to detail, teamwork, accountability, and willingness to learn.
The Customer Service Intern serves as a frontline point of contact between HesabPay and its customers. The Intern will answer questions, guide customers through approved processes, provide first-level technical and transaction support, register complaints, and coordinate with relevant internal teams when an issue requires escalation.
This is an entry-level position. The successful candidate is not expected to have previous work experience. Zinzir Ltd will provide role-specific orientation and training; however, the candidate must already possess the mandatory academic qualification, language fluency, basic technical ability, and professional conduct required for the role.
Key Responsibilities
1. Support daily operational and administrative activities across assigned functions.
2. Assist with government tariff collection coordination and account verification.
3. Coordinate with branches, agents, merchants, and other relevant stakeholders.
4. Respond promptly and professionally to customer inquiries through assigned communication channels.
5. Provide multilingual customer support in English, Pashto, and Dari.
6. Guide customers on approved HesabPay services, procedures, charges, transactions, and account requirements.
7. Assist customers with basic application, account-access, registration, profile, device, and connectivity issues.
8. Support inquiries related to pending, successful, failed, reversed, duplicated, delayed, or disputed transactions.
9. Register, document, categorize, and follow up on customer complaints and service requests.
10. Escalate technical, financial, compliance, fraud-related, and unresolved issues to the relevant internal teams.
11. Support data collection, database updates, verification, activity tracking, reporting, and record maintenance.
12. Maintain accurate customer-service records, databases, and case documentation.
13. Assist with partner coordination, project implementation, and internal communication.
14. Follow up on pending tasks, operational issues, assigned activities, and customer cases until resolution.
15. Assist with field visits, operational monitoring, report preparation, and other duties assigned by management.
Authority and Limitations:
1. The Intern may provide information, guidance, and first-level support only within approved procedures and assigned system permissions.
2. The Intern must not promise refunds, reversals, compensation, account changes, transaction outcomes, or completion dates unless specifically authorized.
3. The Intern must not access a customer account without a legitimate business purpose or share customer information with an unauthorized person.
4. The Intern must not bypass identity verification, security controls, compliance procedures, or escalation requirements, even when requested by a customer, colleague, or third party.
5. Any conflict of interest, suspected misconduct, security weakness, or attempted improper influence must be reported immediately through the approved channel.
Equal Opportunity and Accuracy of Information:
Selection will be based on the stated requirements and the candidate's demonstrated ability to perform the role. Applicants must provide complete and accurate information. Any material misrepresentation, forged document, or concealment of relevant information may result in disqualification or termination of employment, subject to applicable requirements and Zinzir Ltd procedures.
Minimum Requirements:
- At least a bachelor’s degree from a recognized university.
- Good computer skills, particularly in Microsoft Word and Excel.
- Fluency in Pashto, Dari, and English, both written and spoken.
- Strong communication, coordination, and organizational skills.
- Willingness to participate in field activities and travel when required.
- Strong attention to detail, teamwork, accountability, and willingness to learn.
+93 792 999 762